Terms & Conditions


Current Turnaround Time/Updates (Updated 27 September 2022)

FAQ: Consider custom USB and Audio cables orders closed, unless you are ok and prepared to wait.

DIY materials and parts πŸ› οΈ section is shipped in 2-3 working days.
– ⌨️ Keyboard diy kits and parts shipped in 2-3 working days.

Custom USB/Audio cables Completed/In the queue progress:
β–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–‘β–‘β–‘β–‘β–‘ 50% January 2022
β–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–‘β–‘β–‘β–‘ 60% Feb
β–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–‘β–‘β–‘β–‘ 60% March
β–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–‘β–‘β–‘β–‘β–‘ 50% April
β–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–‘β–‘β–‘β–‘β–‘ 50% May
β–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–‘β–‘β–‘ 70% June
β–ˆβ–ˆβ–ˆβ–ˆβ–‘β–‘β–‘β–‘β–‘β–‘ 40% July
β–ˆβ–ˆβ–‘β–‘β–‘β–‘β–‘β–‘β–‘β–‘ 20% Aug
β–ˆβ–‘β–‘β–‘β–‘β–‘β–‘β–‘β–‘β–‘ 10% Sept

All custom cable works of 2022 are sleeved and in the queue/being build.

I am one man shop striving for the best and top quality, so bear with me.
FREE Shipping Worldwide on all custom USB/Audio cable orders with CTT Correios Portugal.
Shipping from Portugal, Europe.

Thank you for the visit and support! ❀️

Quality Control πŸ”

Creating custom cables since February 2018.
Opened the store on Etsy in April 2019, with +250 happy customers and 350 successful sales just there.
Every Cable is handmade with attention to every detail with the finest materials available resulting in high quality custom USB Cables, Audio Cables and Mouse Cables. We test each cable extensively with various equipment to ensure optimal performance and USB industry standards before they are shipped.

Customer’s feedback from Etsy β˜…β˜…β˜…β˜…β˜…

Cable Lengths and known Power Issues ⚠

All cables made by kriscables are 2.0. We don’t build cables with 3.0. Normally 3.0 motherboard’s USB ports are compatible with 2.0 connection, but please consult your motherboard manual for confirmation. For more information on 2.0 connection vs 3.0 connection click here.
We recommend the total length of the cable to be no more than 4.5 Meters (15feet). Note that 20cm coil + 1.5M straight is about 4M of straight cable length used in total. Anything longer than that falls out of USB spec and risks losing its transmission power, which could cause it to under-perform or fail. If your keyboard is power hungry (a lots of Leds/RGB for example) we recommend 3 Meters (10 feet) or less.
For high-power keyboards like HHKBs, Input Club’s K-Type, EM7, Massdrop’s CTRL/ALT, we recommend straight 1.5 Meter cable (5 feet) max length and NO coil at all. Detachable connectors like Lemo and Aviator can be used though. Anything longer than that falls out of USB spec and risks losing its transmission power, which could cause it to under-perform or fail.
Before ordering PLEASE read your keyboard/device manufacturers specifications and manuals.

By ordering from kriscables.com you confirm that you have read this Terms and Conditions and confirm the chosen length and coil additions are suitable for your keyboard’s power requirements. You understand the proprietary nature of detachable connectors pinouts that may cause electrical incompatibilities between cables built by kriscables and other cables built by other companies.

Cancellations & order changes

The build starts same or next day after the order. Some minor changes might be possible after the order, just email us ASAP.
ALL SALES ARE FINAL. After the order there is no possibility of cancellation, due to custom and personalized character of the items, therefore please make sure 200% that what you order is what you actually want.
In cases the order is requested to be canceled in the next 48 hours, after the order, there is a handling cancelation fee applied to the refund + the PayPal fee.

Returns, refunds and warranty

Returns and/or refunds are not possible due to custom and personalized character of the items. If there are any concerns or issues buyer have 14 days to contact us via e-mail. If we have sent the wrong item or the item arrived defective, we will try to find the best solution and make things right.

In case we ask for a return, to be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return shipping costs are the buyer’s responsibility. Shipping costs are non-refundable.
After receiving the item back and after inspection, kriscables will either repair or build a new item and ship it back to you, making sure you are 100% happy πŸ™‚

All custom cable works have a 6-month warranty period. Even after this period feel free to email us in any case.

πŸ“¦ Shipping

Kriscables is shipped via CTT Portugal with Tracked Shipping to all destinations outside EU and untracked within EU. All the prices for the custom cables works are already with the shipping included. For Parts and Keyboards the shipping is calculated at checkout.
After the build is completed and all the tests are performed successfully, we will email you the Shipping Info same day of shipment. Sometimes it goes to spam box, so you might want to check it from time to time. Sometimes the tracking info doesn’t update in time on CTT page, in this case we recommend to check same tracking number on the website of your local shipper.

The buyer is responsible to certify that someone will be at the delivery place to receive the items. If the package will return with the label “unclaimed” that means that no one were at buyer’s delivery address to receive the order and no one went to the local postal office to pick it up. In that case a second shipping price will apply for the order to be re-send to you. We will email you in that case to notify about that.

Delivery Time: Shipping takes to arrive normally about 2-4 working weeks anywhere in the world outside EU and 1-2 weeks within EU. In very rare cases, if the shipping is taking more than 30 days, please contact us so we can check with our postal office. Please note that your local customs import also affects delivery time.
In some exceptional cases if the cable is needed to be sent back to us, the buyer is responsible for the proper packaging and shipping costs. Due to pandemic situation delivery may vary nowadays.

Customs and Taxes: kriscables.com is not responsible for any custom’s fees and taxes applied to your order. All fees and taxes imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damage in Transit ⛐ β›ˆ

As a recipient, you are obliged to check the physical integrity of shipment upon acceptance of goods. In the event of any damage in transit please carry out the following: If there is a visible external damage (torn box, dents, water damage, etc.), please refuse to accept the goods. Transport damages are not processed by us, but by the relevant transport company. In case of subsequently discovered transport damages, please contact the respective transport company immediately.
DHL Express and UPS ask you to pay attention to the following three points:

  • In case of apparent damage in transit, please refuse to accept the goods with a reference to the occurred damage.
  • In case of a concealed damage (detect after acceptance of goods), bring the damaged goods, including the original packaging, to the local post office. Document the damage by a postal employee within 7 days. Generally, you have the option either to keep the goods or to send it back to us.
  • It is not possible to send goods damaged in transit directly to us since it would not be recognized by USPS as a damage in transit. Therefore, we would like to ask you, in your own interest, to adhere to the described procedure.

Custom Cables Service Agreement

Making an order on kriscables.com means you have read the this page and agree to the terms outlined within. You understand that custom cables are made-to-order and intended for use with mechanical keyboards and acknowledge the indicated lead time is a best estimate subject to possible delays.


We accept Payments via PayPal, N26 Bank (German IBAN), Revolut (UK IBAN), Apple Pay, G Pay, MBWay and many other methods.

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