T&C

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「 KRISCABLES 」

Terms and Conditions (Updated: 19 November 2020)

Current Turnaround Time/Updates (Updated 19 November 2020)

Orders are opened.
Lead time around 2 months for the custom cable orders. This is an estimation, could be quicker could be slightly longer.
All material (or 99% of them) for the builds are in stock. Everything is being built day by day and shipped.

Materials from DIY section are shipped in 2-3 business days after the order.
Merch is 5-7 days to fulfill , after that shipping takes around 3 days to arrive anywhere in the world.

FREE Shipping on all custom cable orders worldwide with CTT Correios Portugal.
Thank you for the understanding and support! ❤️

Quality Control 🔍

Creating custom cables since February 2018.
Opened the store on Etsy in April 2019, with 250 happy customers and 338 successful sales just there.
Every Cable is handmade with attention to every detail with the finest materials available resulting in high quality custom USB and Audio Cables. We test each cable extensively with various equipment to ensure optimal performance and USB industry standards before they are shipped.

Customer’s feedback from Etsy ★★★★★

Cable Lengths and known Power Issues

All cables made by kriscables are 2.0. We don’t build cables with 3.0. Normally 3.0 motherboard’s USB ports are compatible with 2.0 connection, but please consult your motherboard manual for confirmation. For more information on 2.0 connection vs 3.0 connection click here.
We recommend the total length of the cable to be no more than 4.5 Meters (15feet). Note that 20cm coil + 1.5M straight is about 4M of straight cable length used in total. Anything longer than that falls out of USB spec and risks losing its transmission power, which could cause it to under-perform or fail. If your keyboard is power hungry (a lots of Leds/RGB for example) we recommend 3 Meters (10 feet) or less.
For high-power keyboards like HHKBs, Input Club’s K-Type, EM7, Massdrop’s CTRL/ALT, we recommend straight 1.5 Meter cable (5 feet) max length and NO coil at all. Detachable connectors like Lemo and Aviator can be used though. Anything longer than that falls out of USB spec and risks losing its transmission power, which could cause it to under-perform or fail.
Before ordering PLEASE read your keyboard/device manufacturers specifications and manuals.

By ordering from kriscables.com you confirm that you have read this Terms and Conditions and confirm the chosen length and coil additions are suitable for your keyboard’s power requirements. You understand the proprietary nature of detachable connectors pinouts that may cause electrical incompatibilities between cables built by kriscables and other cables built by other companies.

Cancellations & order changes

The build starts same or next day after the order. Some minor changes might be possible after the order, just email us ASAP.
ALL SALES ARE FINAL. After the order there is no possibility of cancellation, due to custom and personalized character of the items, therefore please make sure 200% that what you order is what you actually want.

Returns, refunds and warranty

Returns and/or refunds are not possible due to custom and personalized character of the items. If there are any concerns or issues buyer have 14 days to contact us via e-mail. If we have sent the wrong item or the item arrived defective, it will be asked to be shipped back.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return shipping costs are the buyer’s responsibility. Shipping costs are non-refundable.
After receiving the item back and after inspection, kriscables will either repair or build a new item and ship it back to you, making sure you are 100% happy 🙂
All custom cable works have a 6-month warranty period.

📦 Shipping

Kriscables is shipped via CTT Portugal with Tracked Shipping to any point on the world that has a local Postal Office. All the prices are listed already with the shipping included.
After the build is completed and all the tests are performed successfully, we will email you the Tracking Info same day of shipment. Sometimes it goes to spam box, so you might want to check it from time to time. Sometimes the tracking info doesn’t update in time on CTT page, in this case we recommend to check same tracking number on the website of your local shipper.
The buyer is responsible to certify that someone will be at the delivery place to receive the items. If the package will return with the label “unclaimed” that means that no one were at buyer’s delivery address to receive the order and no one went to the local postal office to pick it up. In that case a second shipping price will apply for the order to be re-send to you. We will email you in that case to notify about that.
Delivery Time: Shipping takes to arrive normally about 2 working weeks anywhere in the world. In very rare cases, if the shipping is taking more than 30 days, please contact us ASAP in order to make a written claim at our postal office. An answer from them may take a while, but it certainly will help to find the package and continue the shipping to you. Please note that your local customs check also affects delivery time.
In some exceptional cases if the cable is needed to be sent back to us, the buyer is responsible for the proper packaging and shipping costs.
Customs and Taxes: kriscables.com is not responsible for any custom’s fees and taxes applied to your order. All fees and taxes imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damage in Transit ⛐ ⛈

As a recipient, you are obliged to check the physical integrity of shipment upon acceptance of goods. In the event of any damage in transit please carry out the following: If there is a visible external damage (torn box, dents, water damage, etc.), please refuse to accept the goods. Transport damages are not processed by us, but by the relevant transport company. In case of subsequently discovered transport damages, please contact the respective transport company immediately.
DHL Express and UPS ask you to pay attention to the following three points:

  • In case of apparent damage in transit, please refuse to accept the goods with a reference to the occurred damage.
  • In case of a concealed damage (detect after acceptance of goods), bring the damaged goods, including the original packaging, to the local post office. Document the damage by a postal employee within 7 days. Generally, you have the option either to keep the goods or to send it back to us.
  • It is not possible to send goods damaged in transit directly to us since it would not be recognized by USPS as a damage in transit. Therefore, we would like to ask you, in your own interest, to adhere to the described procedure.

Custom Cables Service Agreement

Making an order on kriscables.com means you have read the this page and agree to the terms outlined within. You understand that custom cables are made-to-order and intended for use with mechanical keyboards and acknowledge the indicated lead time is a best estimate subject to possible delays.

Payments

We accept Payments via PayPal, N26 Bank (German IBAN), Revolut (UK IBAN), Apple Pay, G Pay and many other methods.

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