Terms & Conditions - kriscables

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「 KRISCABLES 」

Current Turnaround Time/Updates (Updated 6 May 2023)

✅ Custom USB and Audio cables orders ARE OPEN. Waiting time about 2-3 months.
🛠️ DIY Split Keyboards Parts and Kits are shipped in about 5-12 working days.
👨🏼‍🏭⌨️ Keyboards build service will take about 1-2 months. (add about 1-2 weeks extra if ordered together with custom cables).

Custom USB and Audio cables queue/progress:
██████████ 100% Jan 2023
███████░░░ 70% Feb
██░░░░░░░░ 20% March
██░░░░░░░░ 20% April

Split keyboards builds queue/progress:
██████████ 100% Jan 2023
█████████░ 90% Feb
██░░░░░░░░ 20% March
██░░░░░░░░ 20% April

Currently working on a few custom cables and finishing keyboard builds from February orders.

I am one man shop striving for the best and top quality, so bear with me.
Shipping from Portugal, Europe with CTT Correios Portugal.

Thank you for the visit and support! ❤️

Quality Control 🔍

Creating custom cables since February 2018.
Opened the store on Etsy in April 2019, with +250 happy customers and 350 successful sales just there.
Every Cable is handmade with attention to every detail with the finest materials available resulting in high quality custom USB Cables, Audio Cables and Mouse Cables. We test each cable extensively with various equipment to ensure optimal performance and USB industry standards before they are shipped.

**Customer’s feedback** from **Etsy** ★★★★★

Cable Lengths and known Power Issues ⚠

All cables made by kriscables are 2.0. We don’t build cables with 3.0. Normally 3.0 motherboard’s USB ports are compatible with 2.0 connection, but please consult your motherboard manual for confirmation. For more information on 2.0 connection vs 3.0 connection click here.
We recommend the total length of the cable to be no more than 4.5 Meters (15feet). Note that 20cm coil + 1.5M straight is about 4M of straight cable length used in total. Anything longer than that falls out of USB spec and risks losing its transmission power, which could cause it to under-perform or fail. If your keyboard is power hungry (a lots of Leds/RGB for example) we recommend 3 Meters (10 feet) or less.
For high-power keyboards like HHKBs, Input Club’s K-Type, EM7, Massdrop’s CTRL/ALT, we recommend straight 1.5 Meter cable (5 feet) max length and NO coil at all. Detachable connectors like Lemo and Aviator can be used though. Anything longer than that falls out of USB spec and risks losing its transmission power, which could cause it to under-perform or fail.
Before ordering PLEASE read your keyboard/device manufacturers specifications and manuals.

By ordering from kriscables.com you confirm that you have read this Terms and Conditions and confirm the chosen length and coil additions are suitable for your keyboard’s power requirements. You understand the proprietary nature of detachable connectors pinouts that may cause electrical incompatibilities between cables built by kriscables and other cables built by other companies.

Cancellations & order changes

The build starts same or next day after the order. Some minor changes might be possible after the order, just email us ASAP.
ALL SALES ARE FINAL. After the order there is no possibility of cancellation, due to custom and personalized character of the items, therefore please make sure 200% that what you order is what you actually want.
In cases the order is requested to be canceled in the next 48 hours, after the order, there is a handling cancelation fee applied to the refund + the PayPal/Stripe fee.

Custom USB/Audio cables: Returns, refunds and warranty

Returns and/or refunds are not possible due to custom and personalized character of the items. If there are any concerns or issues buyer have 14 days to contact us via e-mail. If we have sent the wrong item or the item arrived defective, we will try to find the best solution and make things right.

In case we ask for a return, to be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return shipping costs are the buyer’s responsibility. Shipping costs are non-refundable.
After receiving the item back and after inspection, kriscables will either repair or build a new item and ship it back to you, making sure you are 100% happy 🙂

All custom cable works have a 6-month warranty period. Even after this period feel free to email us in any case.

Keyboard kits and DIY parts warranty

All keyboard related products, such as keyboard DIY kits, keyboard parts and keyboards build service do have 1 year warranty. If there are any concerns or issues buyer have 14 days, after receiving the product, to contact kriscables via support e-mail providing the respective info and get a replacement or a full refund. If a product/service is proven defective within the warranty period we will try to find the best solution and make the things right.

Products with deficiencies caused by customer such as: incorrect use, poor maintenance, wrong equipment and material usage, wrong soldering temperatures, wrong assembly, electric shorts, negligence, modified products or any other improper usage and manipulations are automatically out of the 1 year warranty. Already soldered PCBs or any other modified products by customer are not eligible for returns, nor exchanges.

Some acrylic plates can have slightly chipped side. This is due to reflections of the laser while it melts/cuts the acrylic and it is pretty difficult to avoid therefore we consider it “normal” and “acceptable” as it doesn’t affect usability, only the aesthetics at certain angles.
As kriscables strives for the best, not just in the practicality of the products, but also in their aesthetics, if you have any concerns please email us and we will try to sort it out.

In case we ask for a return, to be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return shipping costs are the buyer’s responsibility. Shipping costs are non-refundable.
After receiving the item back and after inspection, kriscables will either repair, re-build or build new item, if applicable out our discretion, and ship it back to you, making sure you are 100% happy 🙂

Keyboard DIY Kits, Parts & Build Service

By ordering keyboard parts, diy kits and/or keyboard build service from DIY Keyboard Kits and Parts section on kriscables.com you understand how the respective product should and/or should not be used and maintained.
Making the research on how to use the respective product before it’s use is encouraged. Failing on the proper use of any products hardware or software will make the buyer loose it’s warranty.

Build Service means all the components from the respective keyboard kit (plus any other additional extra parts added to cart and compatible with the keyboard) will be soldered to the PCB, the controllers flashed with respective firmware default keymap. The keyboard is tested prior it’s shipping making sure all the parts are working properly.

Build service of custom keyboards by kriscables doesn’t discharge the buyer from occasional tweaking, re-adjusting, re-flashing the firmware, reflow soldering, programming, reset the controller or it’s Bluetooth profile, mount the case, insert the switches and the keycaps etc. The Build Service doesn’t make a keyboard 100% plug and play. Some basic re-adjustments might be needed. Therefore the buyer will need to have some basic knowledge of soldering, soldering equipment, a screwdriver, will need to know some basic programming, how to use terminal and it’s commands.

PCBs/Keyboards presented on kriscables.com are development boards, created by mechanical keyboard community members and makers, that are in constant improvement/modification/development, they are not a finished product.
Some keyboards/PCBs are slightly modified by kriscables. If you plan to use with some other open source products, please email us to confirm it’s compatibility.

The build service starts same or next week after the order. Some minor changes might be possible after the order, just email us ASAP.
ALL BUILD SERVICE SALES ARE FINAL AND NON REFUNDABLE. After the order there is no possibility of cancellation, due to custom and personalized character of the build, therefore please make sure 200% that what you order is what you actually want.
In cases the order is requested to be canceled in the next 48 hours, after the order, there is a handling cancelation fee applied to the refund + the PayPal/Stripe fee.

📦 Shipping

Kriscables is shipped via CTT Portugal with Tracked Shipping to all destinations outside EU and untracked within EU. All the prices for the custom cables works are already with the shipping included. For Parts and Keyboards the shipping is calculated at checkout.
After the build is completed and all the tests are performed successfully, we will email you the Shipping Info same day of shipment. Sometimes it goes to spam box, so you might want to check it from time to time. Sometimes the tracking info doesn’t update in time on CTT page, in this case we recommend to check same tracking number on the website of your local shipper.

The buyer is responsible to certify that someone will be at the delivery place to receive the items. If the package will return with the label “unclaimed” that means that no one were at buyer’s delivery address to receive the order and no one went to the local postal office to pick it up. In that case a second shipping price will apply for the order to be re-send to you. We will email you in that case to notify about that.

Delivery Time: Shipping takes to arrive normally about 2-4 working weeks anywhere in the world outside EU and 1-2 weeks within EU. In very rare cases, if the shipping is taking more than 30 days, please contact us so we can check with our postal office. Please note that your local customs import also affects delivery time.
In some exceptional cases if the cable is needed to be sent back to us, the buyer is responsible for the proper packaging and shipping costs. Due to pandemic situation delivery may vary nowadays.

Customs and Taxes: kriscables.com is not responsible for any custom’s fees and taxes applied to your order. All fees and taxes imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damage in Transit ⛐ ⛈

As a recipient, the buyer is obliged to check the physical integrity of shipment upon acceptance of goods. In the event of any damage in transit please carry out the following: If there is a visible external damage (torn box, dents, water damage, etc.), please refuse to accept the goods. Transport damages are not processed by us, but by the relevant transport company. In case of subsequently discovered transport damages, please contact the respective transport company immediately.
DHL Express and UPS ask you to pay attention to the following three points:

In case of apparent damage in transit, please refuse to accept the goods with a reference to the occurred damage.
In case of a concealed damage (detect after acceptance of goods), bring the damaged goods, including the original packaging, to the local post office. Document the damage by a postal employee within 7 days. Generally, you have the option either to keep the goods or to send it back to us.
It is not possible to send goods damaged in transit directly to us since it would not be recognized by USPS as a damage in transit. Therefore, we would like to ask you, in your own interest, to adhere to the described procedure.

Custom Cables Service Agreement

Making an order on kriscables.com means the buyer has read the this page and agree to the terms outlined within. The buyer understands that custom cables are made-to-order and intended for use with mechanical keyboards and acknowledge the indicated lead time is a best estimate subject to possible delays.

Keyboard DIY Kits, Parts & Build Service Agreement

Making an order on kriscables.com means the buyer has read the this page and agree to it’s terms and conditions outlined within. The buyer understands that keyboard build services are build-to-order and they are not for everyone as there is some programming, tweaking, re-adjusting, re-flashing the firmware, reflow soldering, reset the controller etc is involved. The buyer has to be familiar with those and autonomous in the research on how to solve and fix upcoming possible obstacles. Email us if needed anytime and we will try our best to help. The layouts and key positions of the keyboards sold on kriscables.com require time and effort from the buyer to adapt. The buyer acknowledges the indicated lead time is a best estimate subject to possible delays.