📅 Current Turnaround Time/Updates (Updated 25 August 2026)
🛠️ DIY Split Keyboard Parts, Kits and other parts are shipped same or next week after the order. Usually on Fridays.
👨🏼🏭⌨️ Pre-Soldered Keyboards take about ~2-3 weeks to build and ship.
🧵 Custom USB and Audio cables take about ~2-3 weeks to handcraft and ship.
📦✅Everything is in stock, unless in the listing of the product states otherwise. I continuously keep re-stocking everything. Fulfillment estimates are subject to change. Builds may experience delays in production.
🧵 Custom Cables queue/progress:
All custom cable works until 24 July 2026 are already built and shipped.
█████████░ 90% July
█████████░ 90% August (it is expected to have all custom cables shipped on 4 September)
⌨️ Split keyboards builds queue/progress:
All keyboard’s build works until 25 August 2026 are already built and shipped.
██████████ 100% August (25 August 2026)
I am ONE MAN SHOP 👨🏭 striving for the best and top quality, so bear with me.
📦 Shipping from Portugal, Europe with CTT Correios Portugal.
Thank you for the visit and support! ❤️
📦 Where do you ship from ? What shipping carrier do you use ? Can you ship with Fedex ?
Shipping Worldwide from Portugal, Europe with CTT Correios Portugal ONLY. Shipping address and Billing address has to be the same. If you would like to contact CTT, you can do it here or here. I will not ship with Fedex or any other carrier.
Shipping to 🇺🇸 USA with CTT Correios only. When it arrives in the states it can be tracked with USPS. Please note that taxes on importing may apply and those are buyers responsibility. Inform yourself with your local customs about it before ordering. I do the necessary documentation in order for the package to be processed at US customs smoothly 😉
At checkout you’ll find fixed tracked shipping costs, shipped to:
| Country / Region | Tracked Shipping Price € |
| 🇵🇹 Portugal | 12 |
| 🇺🇸 USA | 33 |
| 🌍Rest of the World | 15 |
Track your order here:
https://www.ctt.pt/feapl_2/app/open/objectSearch/objectSearch.jspx?request_locale=en
https://www.17track.net/en
Ordered a few days/weeks ago from you. Received an email with order confirmation only. Where is my order ? Any updates ? Can i get and approximate/estimation date for delivery ?
Your order is being processed/built/packaged/prepared. If you ordered a keyboard build service or/and custom cable it will take the (rough) time indicated in first paragraph of this FAQ, to properly build and ship. It is a ROUGH estimation, possible to changes, i hope you understand that. This time may vary depending on too many factors and variables, making hard to predict with accuracy the finishing period. If you ordered DIY parts and/or kits it will take 5-12 days to ship (unless there is some sort of delay). Once shipped (usually) same day you receive an email with tracking info.
I really do suck at estimations :’)
I offer 3 types of services: GOOD-CHEAP-FAST. But you can pick only 2:
GOOD & CHEAP won’t be FAST
FAST & GOOD won’t be CHEAP
CHEAP & FAST won’t be GOOD
What are the shipping times ?
Shipping in Europe takes currently around 5-14 working days.
Rest of the world is about 1-3 weeks. This is based on customer’s feedback so most packages arrive in this timeframe.
Please note that out of EU shipping depends on many factors such as processing at your country’s customs for example and it affects shipping time. CTT claims the arrival to your country in max of 7 working days, after that it really depends of the rest intermediaries until it arrives to your door.
Will i receive an email with Shipping info?
YES, same day of shipment you receive an email with all the shipping/tracking information. If you still didn’t received an email it means your order is being built/prepared/processing. Please check always your Spam Box, sometimes my emails end up there or email me anytime.
It is delivered in each country by it’s respective national carrier, Ex.: USPS in US, Canada Post in Canada, Deutche Post in Germany, La Poste in France etc.
If it is not delivered in the timeframe of 30 days, please check your local postal office. Sometimes (very rarely, but happens time to time) postman attempts delivery and doesn’t leave any notice.
In this cases the package goes to the local postal office and stays there for about 30 days to be claimed by recipient.
if it is not claimed in time it ships back to me and i retry second shipping. This will require another shipping fee.
Will i have to pay customs import fees/taxes ?
If your country is a member of European Union there are no import fees/taxes and no customs processing.
If your location is outside EU then import fees and taxes may apply and they are your responsibility. The information declared is made in a way to be quick and easy for this process to go smooth 😉
Cancellations & order changes
The build-to-order custom cables and keyboards start same or next day after the order. Some minor changes might be possible after the order, just email us ASAP. You have the right to cancel the order in the next 48 hours after it is made.
ALL SALES ARE FINAL. After 48 hours there is no possibility of cancellation, due to custom and personalized character of the items, therefore please make sure 200% that what you order is what you actually want.
In cases the order is requested to be canceled in the next 48 hours or less and the order is already shipped, after the order, there are non refundable PayPal and shipping fees.
If you already received the order, but would like to return a product (except the made to order, pre-built keyboards or clearly personalized products) you have the right within 14 days to do so, informing this intention firstly via email. As informed in returns section, the product should be shipped in the original package, unused and in the same condition. Return shipping costs are the buyer’s responsibility.
Custom USB/Audio cables: Returns, refunds and warranty
Returns and/or refunds are not possible due to custom and personalized character of the items. If there are any concerns or issues buyer have 14 days to contact us via e-mail after receiving the item. If we have sent the wrong item or the item arrived defective, we will try to find the best solution and make things right.
In case we ask for a return, to be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return shipping costs are the buyer’s responsibility. Shipping costs are non-refundable.
After receiving the item back and after inspection, kriscables will either repair or build a new item and ship it back to you, making sure you are 100% happy 🙂
All custom cable works have a 6-month warranty period. Even after this period feel free to email us in any case.
Keyboard kits and DIY parts: Returns, refunds and warranty
Warranty: All keyboard related products, such as keyboard DIY kits, keyboard parts and pre-built keyboards do have 1 year warranty. If there are any concerns or issues buyer have 14 days, after receiving the product, to contact kriscables via support e-mail providing the respective information and concerns and return the item(s). If a product/service is proven defective within the warranty period we will try to find the best solution and make the things right.
Products with deficiencies caused by customer such as: incorrect use, poor maintenance, wrong equipment and material usage, wrong soldering temperatures, wrong assembly, electric shorts, negligence, modified products or any other improper usage and manipulations are automatically out of the 1 year warranty. Already soldered PCBs or any other modified products by customer are not eligible for returns, exchanges or refunds, unless proven defective.
If the customer decides, within 14 days after receiving the product, to return a product in the same condition it was received, without any specified reason, there are 10% re-stocking fee, non-refundable shipping and payment processor fees. Same conditions apply, if the product was not claimed by the customer and arrived back or customer provided wrong (undeliverable) shipping address, therefore another shipping payment will have to be applied to re-ship the product(s).
In case the item/service proven defective, we will ask for a return, to be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return shipping costs are the buyer’s responsibility. Shipping costs are non-refundable.
After receiving the item back and after inspection, kriscables will either repair, re-build or build a new item, if applicable at our discretion, and ship it back to you, making sure you are 100% happy 🙂
Keyboard DIY Kits, Parts & Build Service
By ordering keyboard parts, diy kits and/or keyboard build service from DIY Keyboard Kits and Parts section on kriscables.com you understand how the respective product should and/or should not be used/maintained.
Making the research on how to use the respective product before it’s use is encouraged and much needed. Failing on the proper use of any products, hardware or software will make the buyer loose it’s warranty.
Build Service means all the components from the respective keyboard kit (plus any other additional extra parts added to cart and compatible with the keyboard) will be soldered to the PCB, the controllers flashed with respective firmware default keymap. The keyboard is tested prior it’s shipping making sure all the parts are working properly.
Build service of custom keyboards by kriscables doesn’t discharge the buyer from occasional tweaking, re-adjusting, re-flashing the firmware etc. Upon arrival of a pre-built keyboard you’ll need to mount the case, insert the switches, add the keycaps etc. The Build Service doesn’t make a keyboard 100% plug and play. Some basic re-adjustments might be needed. Therefore the buyer will need to have some basic knowledge of soldering, soldering equipment, a screwdriver, will need to know some basic programming, how to use terminal and it’s commands.
PCBs/Keyboards presented on kriscables.com are development boards, created by mechanical keyboard community members and makers, that are in constant improvement/modification/development, they are not a finished product.
Some keyboards/PCBs are slightly modified by kriscables, but always compatible with the original design (unless stated otherwise). If you plan to use them with some other open source products or from a different vendor, please email us to confirm it’s compatibility.
The build service starts same or next week after the order. Some minor changes might be possible after the order, just email us ASAP. After the keyboard build starts cancellation is not possible.
ALL KEYBOARDS BUILD SERVICE ARE FINAL AND NON REFUNDABLE. After the order there is no possibility of cancellation, due to custom and personalized character of the build, therefore please make sure 200% that what you order is what you actually want.
In cases the order is requested to be canceled after the 48 hours of ordering, there might be materials and labor cancellation fee applied to the refund plus payment processor and order transaction fees. After the order shipment, if you still request a cancellation in 48 hours, there will be also applied a shipment cancellation fee. Please, make sure you ordered the items you really need.
What payment methods do you accept ?
I do accept payments via Revolut, N26 Bank, MBWay (email me for more info on those). Directly supported on the store: PayPal, Credit Cards, Apple Pay, Google Pay etc.
Customer Support & Contacts
Customer support is made mainly via email: kriscables at gmail dot com
Monday – Friday From 9:00 – 18:00 (Western European Standard Time).
© 2026 Kriscables. All rights reserved. The reproduction of any contents, without permission, is strictly prohibited.