FAQ

πŸ“… Current Turnaround Time/Updates (Updated 24 April 2024)

πŸ› οΈ DIY Split Keyboards Parts and Kits are shipped in about ~5-14 working days.
πŸ‘¨πŸΌβ€πŸ­βŒ¨οΈ Keyboards build service will take about ~3-4 months.
β›” Custom USB and Audio cables orders ARE CLOSED (unless you’re past customer or somehow have the access to the custom cable pages).

Custom USB and Audio cables queue/progress:
β–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–‘ 90% Oct
β–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–‘β–‘β–‘β–‘ 60% Nov
β–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–‘β–‘β–‘β–‘ 60% Dec
β–ˆβ–ˆβ–ˆβ–‘β–‘β–‘β–‘β–‘β–‘β–‘ 30% Jan 2024
β–ˆβ–ˆβ–‘β–‘β–‘β–‘β–‘β–‘β–‘β–‘ 20% Feb
β–ˆβ–‘β–‘β–‘β–‘β–‘β–‘β–‘β–‘β–‘ 10% Mar

Split keyboards builds queue/progress:
β–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–ˆβ–‘ 90% Dec
β–ˆβ–ˆβ–ˆβ–ˆβ–‘β–‘β–‘β–‘β–‘β–‘ 40% Jan 2024
β–ˆβ–ˆβ–ˆβ–‘β–‘β–‘β–‘β–‘β–‘β–‘ 30% Feb
β–ˆβ–‘β–‘β–‘β–‘β–‘β–‘β–‘β–‘β–‘ 10% Mar


I am ONE MAN SHOP striving for the best and top quality, so bear with me.
πŸ“¦ Shipping from Portugal, Europe with CTT Correios Portugal.

Thank you for the visit and support! ❀️


πŸ“¦ Where do you ship from ? What shipping carrier do you use ? Can you ship with DHL/Fedex ?

🧡 Why the custom cables pages are password protected ?

I’ve placed an order a few days/weeks ago from your store. Received an email with order confirmation only. Where is my order ? Any updates ?

What are the shipping times ?

Will i receive an email with Shipping info?

It is delivered in each country by it’s respective national carrier, Ex.: USPS in US, Canada Post in Canada, Deutche Post in Germany, La Poste in France etc.

If it is not delivered in the timeframe of 30 days, please check your local postal office. Sometimes (very rarely, but happens time to time) postman attempts delivery and doesn’t leave any notice.
In this cases the package goes to the local postal office and stays there for about 30 days to be claimed by recipient.
if it is not claimed in time it ships back to me and i retry second shipping. This will require another shipping fee.

Will i have to pay customs import fees/taxes ?

Please note that the following locations may apply import fees/taxes, even though they are in EU: Faroe Islands and Greenland (Denmark), The Γ…land Islands (Finland), Guadeloupe, French Guiana, Martinique, RΓ©union, Mayotte, Saint-Martin (France), The Island of Heligoland and The territory of BΓΌsingen (Germany), Livigno and Campione d’Italia (Italy), Netherlands Antilles, Ceuta, Melilla and The Canary Islands (Spain), Monaco, San-Marino, UK Sovereign Base Areas of Akrotiri and Dhekelia, Gibraltar, Andorra, Vatican City, Northern Ireland etc.

What payment methods do you accept ?

Customer Support & Contacts

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